Cancellation & refund policy

The website currently accepts enquiries, free test-drive requests and private seller submissions. It does not provide an online checkout or collect booking fees, deposits, purchase payments or finance repayments.

Submitting one of these requests does not create a paid booking or a completed vehicle sale. There is no website payment to refund when you change a free request.

Contact the team if you no longer need assistance or want to correct an enquiry. Include the reference and enough contact information to locate your request.

Closing an enquiry is separate from deleting its record or withdrawing from a transaction agreed elsewhere. Privacy requests are handled under the privacy policy.

A requested time needs staff confirmation. If you need to change or cancel it, contact the team promptly with the appointment reference, vehicle and planned time.

The team may also need to change a visit because the vehicle becomes unavailable, conditions are unsuitable or another practical issue arises. Confirm revised arrangements before travelling. This website does not impose an automatic cancellation fee for its free requests.

Ask the team to withdraw a submission or take a listing offline if you no longer want to proceed. Tell us promptly if the vehicle is sold elsewhere or becomes unavailable.

Public removal does not automatically erase private submissions, supporting records or audit history. A separate signed selling or agency arrangement, if any, may contain additional withdrawal terms.

If you agree a deposit, inspection charge, purchase payment or other service separately, obtain the applicable written terms before paying. Those terms should identify the recipient, purpose, amount and any conditions affecting cancellation or refund.

Do not assume a generic website statement creates a refundable deposit, a cooling-off period or a money-back guarantee. Any entitlement also depends on applicable law and the facts of the transaction.

For an amount you believe was paid to NCR Wheelz, contact the team with the transaction date, amount, receipt or reference and reason for the request. Do not send full card numbers, banking passwords or one-time codes.

The team must identify the transaction and relevant agreement before a refund decision can be made. Any refund entitlement, timing and method depend on the applicable agreement, payment arrangements and legal requirements.

Lender repayments, insurance premiums, transport-authority charges and independent service payments are governed by the relevant provider and applicable requirements. Contact the responsible provider about its cancellation or refund process.

An external link on this website does not make NCR Wheelz the recipient of that provider’s payment or give the website authority to reverse it.

Before accepting a new type of paid booking or online payment, the relevant payment, cancellation and refund terms must be made available for that service. They should explain the charge, confirmation, cancellation conditions and how a refund request is handled.

Existing written agreements and non-excludable rights are not retrospectively changed by a later website update.

Keep transaction records and contact the team if you believe a payment instruction, cancellation decision or listing is incorrect. Explain the outcome you are seeking and include the relevant reference.

Nothing in this policy removes a refund, remedy or consumer right that applies under law. A particular dispute must be assessed against its agreement and circumstances.